Returns & Exchanges Policy

At HYN Swimwear, we design every piece with D-F cup confidence in mind, and we want you to feel absolutely beautiful in your purchase. If for any reason you’re not completely satisfied, we offer a straightforward returns and exchanges process.

Key Details:
  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with tags attached
  • Return Shipping: Customer responsibility (original shipping costs are non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

How to Return or Exchange

Step 1: Initiate Your Return/Exchange

Email our customer happiness team at [email protected] within 15 days of receiving your order with the following information (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number] Dear HYN Swimwear Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Items to return/exchange: – [Product Name] in [Size/Color] – [Product Name] in [Size/Color] Reason for return/exchange: [Please specify] For exchanges, I would like: – [New Product Name] in [Size/Color] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Step 2: Pack Your Items

Once approved, carefully pack your items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Ship your return to:

HYN Swimwear Returns
4224 Marcus Street
Scottsboro, US 35768

We recommend using a trackable shipping method as you are responsible for the package until it reaches us.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus original shipping costs

Exchange Information

For exchanges:

  • We’ll ship your new item once we receive and process your return
  • If the new item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchange shipments

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear that has been worn or tried on without protective undergarments
  • Items without original tags attached
  • Final sale items (these will be clearly marked)

International Returns

Customers outside the US:

  • You are responsible for all return shipping costs and any customs fees
  • We cannot refund original shipping costs for international orders
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Incorrect Items

If you received a damaged or incorrect item:

  • Contact us within 3 days of delivery at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll cover return shipping and send a replacement immediately

Our customer happiness team is here to help with any questions about returns or exchanges. Email us at [email protected] and we’ll respond within 24 hours (except weekends).

Remember, our swimwear is designed to make you feel confident – if the fit isn’t perfect, we’re happy to help you find your ideal size or style from our collections including D-F Cup Swim Tops, Bottoms, or Cover-Ups.